OVERVIEW

These Terms and Conditions, together with any other documents set out the terms which products are sold by donnakristianinteriors.co.uk.  Please read these Terms and Conditions carefully and make sure you understand them before ordering any products from us.  You will be required to read and accept these Terms and Conditions when ordering Goods.  If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through Our Site.  These Terms and Conditions, as well as any and all Contracts are in the English language only.

 

  1. Definitions and Interpretation

1.1          In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Contract” means a contract for the purchase and sale of Goods
“Dispatch Confirmation” means our acceptance and confirmation of your Order;
“Goods” means the goods sold by Us through Our Site;
“Order” means your order for Goods;
“We/Us/Our” means Donna Kristian Interiors , a company registered in England whose registered address is 14, Beech Drive, Stretton, Burton On Trent, Staffordshire.  DE13 0DY and whose main trading address is 14, Beech Drive, Stretton, Burton On Trent, Staffordshire.  DE13 0DY.

 

  1. Information About Us

This website, www.donnakristianinteriors.co.uk, is owned and operated by Donna Ventrella T/A Donna Kristian Interiors, whose main trading address is 14, Beech Drive, Stretton, Burton On Trent, Staffordshire.  DE13 0DY.

 

  1. Access to and Use of Our Site

Access to Our Site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our Site.

We may alter, suspend or discontinue this website (or any part of it) at any time and without notice.  We will not be liable to you in any way if this website (or any part of it) is unavailable at any time and for any period.

Use of Our Site is subject to our Website Terms of Use.  Please ensure that you have read them carefully and that you understand them.

 

  1. Online Store Terms

By agreeing to these Terms and Conditions you (the purchaser) may only purchase products through this website if you are at least 18 years of age.

If you (the purchaser) are using a credit or debit card or Paypal account, Amazon account or bank account that is your own then please make sure there are sufficient funds in your account to cover payment of the product(s) ordered.

Please make sure you only provide information that is truthful, complete, accurate and up to date;

Your account is for your personal use only. You are fully responsible for all use of your account and for any actions that take place using your account whether by yourself or any other person using your account.

You may not use our products for any illegal or unauthorised purposes nor may you violate any laws in your power (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature to this website.

A breach or violation of any of the Terms will result in an immediate termination of your services.

 

  1. International Customers

Donna Kristian Interiors will ship internationally, please contact us prior to ordering any items for an international delivery quotation.

 

  1. Goods, Pricing and Availability

 

We make all reasonable efforts to make sure that all descriptions and representations of products available from us correspond to the actual Goods.  Please note, however, the following:

Images of Goods are for illustration purposes only.  There may be slight a variation in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions; We cannot guarantee that your computer monitor’s display of any colour will be accurate

Images and/or descriptions of packaging are for illustration purposes only, the actual packaging of Goods may vary; and
due to the nature of the Goods sold through our website, there may be a minor percentage variance in the size, capacity, dimensions, measurements, weight, of those products between the actual products and the description.

This does not refer to mistakes due to negligence on our part and refers only to minor variations of the correct Goods, not to different Goods altogether.  Please refer to ‘Cancelling and Returning Goods’ policy below if you receive incorrect Goods (i.e. Goods that are not as described).

 

We reserve the right to limit the quantities of any products or services that we offer.

We reserve the right to discontinue any product at any time without notice.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

Where appropriate, you may be required to select the required size, model, colour, number of the Goods that you are purchasing.

Our stock levels on this website are approximate. We cannot guarentee that any product will be available.

In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible.

Occasionally items will be more popular than expected and may sell out as stipulated above. Parts of our collection are also seasonal (i.e Christmas, Easter) and therefore towards the end of a season products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative, or if this is not suitable, a full refund

All prices are shown in £s sterling and include VAT at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.

We make all reasonable efforts to ensure that all prices shown on ur website are correct.  We reserve the right to change prices and to add, alter, or remove special offers from time to time without notice at our discretion.  All pricing information is reviewed and updated every week.  Changes in price will not affect any order that you have already placed.

All prices are checked by us when we process your order.  In the unlikely event that we have shown incorrect pricing information, please note the following:

We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the goods at the correct price or to cancel your order, (or the affected part).  We will not proceed with processing your order until you respond.  If we do not receive a response from you within 3 working days, We will treat your order as cancelled and notify you of the same in writing.

In the event that the price of products you have ordered changes between your order being placed and us processing that order, you will be charged the price shown on our website at the time of placing your order.

All prices on Our Site include VAT.  If the VAT rate changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking the payment.

Delivery charges are not included in the price of goods on our website.  For more information on delivery charges, please refer to our delivery policy.  Delivery options and related charges will be shown when you place the order.

 

  1. Orders – How Contracts Are Formed

Our website will guide you through the ordering process.  Before submitting your order to us you will be given the opportunity to review your order and amend it.  Please ensure that you have checked your order carefully before placing it.

An order placed on our website is not a guarantee of acceptance.  Acceptance of orders is at our sole discretion. Our acknowledgement of receipt of your order does not mean that we have accepted it.  Our acceptance is indicated by us sending you a Dispatch Confirmation by email.  Only once we have sent you a Dispatch Confirmation will there be a legally binding Contract between Us and you.

Dispatch Confirmations will contain the following information:

Confirmation of the Goods ordered including full details of the goods;

Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

Estimated delivery date(s) and time(s);

We will also include a paper copy of the Invoice with your Goods.

If We, for any reason, do not accept or cannot fulfil your order, no payment shall be taken under normal circumstances.  If we have taken payment any such amount will be refunded to you as soon as possible and in any event within 30 days.

You warrant that all goods ordered by you are for your own personal and domestic use and are not for re-sale, distribution or any other commercial use of a similar nature. The products sold by us are provided for private domestic and consumer use only.

  1. Payment

Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

We accept the following methods of payment on our website:

Paypal, Credit/Debit card, Pay with Amazon and direct bank transfer.

 

  1. Delivery, Risk and Ownership

All Goods purchased through our website will normally be delivered within 30 calendar days of the date of Our Dispatch Confirmation unless otherwise agreed (subject to delays caused by events outside of our control (i.e bad weather)

If we are unable to deliver the Goods on the delivery date (if, for example, no one is available at your address to receive the Goods) we will have the goods returned to our premises at a cost to you, the buyer.

It is your responsibility to ensure someone will be at the delivery address to receive your parcel. Please do not leave instructions for parcels to be left in an alternative location (garage, neighbour etc) as we do not accept liability if you do not receive your parcel.

During periods of poor weather, industrial action or exceptional demand, delivery times may be outside our estimated working days timescales.

In the unlikely event that we fail to deliver the Goods within 30 calendar days of our dispatch confirmation (unless otherwise agreed), if any of the following apply you may cancel your order immediately:

1) We have refused to deliver your Goods; or

2) You told us when ordering the Goods that delivery within that time period was essential.

If you do not wish to cancel or if none of the specified circumstances apply, you may request a new (reasonable) delivery date.  If we fail to meet the new deadline, you may then cancel your order.

You may cancel all or part of your order if goods are received damaged providing that separating the Goods in your Order would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods will be refunded to you.  Please note that if any cancelled Goods are delivered to you, you must return them to Us.

Delivery shall be deemed complete once We have delivered the Goods to the address [including, where relevant, any alternative address] provided in your Order.

The risk in the Goods shall remain with Us until they come into your physical possession.

Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

 

  1. Faulty, Damaged or Incorrect Goods

By law, we must provide goods that are of satisfactory quality, fit for purpose and as described at the time of purchase. If any goods you have purchased have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact us within 7 days to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.

Beginning on the day that you receive the Goods (and ownership of them) you have 7 Calendar days to reject the Goods and to receive a full refund. Alternatively, you may request a repair of the goods or a replacement.  We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. 

In certain circumstances, where a repair or replacement is impossible, we may instead offer you a full refund.  If, after a repair or replacement, the goods still do not conform you may have the right to keep the goods at a reduced price, or to request a refund. 

Please note that you will not be eligible for a refund if we informed you of the fault(s), damage or other problems with the goods before your purchased them (and it is the same issue that you now wish to return them); or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.

For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

 

  1. Cancelling and Returning Goods if You Change Your Mind

If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your order is complete and we have sent you your Dispatch Confirmation, i.e. when the Contract between you and us is formed. You have 28 calendar days from the day of delivery to return an item(s) to us as long as they are in the original packaging, unused and in a re-sellable condition. The cost to return any goods to us are your (the buyer’s) responsibility. To return an item please email sales@donnakristianinteriors.co.uk with RETURN in the subject line.

If the Goods are being delivered separately on separate days, the cooling off period ends 28 calendar days after the day on which you receive the final instalment of Goods.

We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services.

Please note that you may not be entitled to a refund in the following circumstances:

If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;

Our contact details are:

Email: sales@donnakristianinteriors.co.uk

Post: 14, Beech Drive, Stretton, Burton On Trent ,Staffordshire. DE13 0DY

You may request that we collect the Goods from you.  Please ensure that the Goods are ready for collection at the agreed time and location. You, the buyer, will be responsible for the costs 

You may return Goods to Us in person during Our business hours of 9.00am – 5.00pm or you may return them by post or another suitable delivery service of your choice to Our returns address at 14, Beech Drive, Stretton, Burton On Trent, Staffordshire.  DE13 0DY.  Please note that you must bear the costs of returning Goods to Us unless they are faulty or damaged.

 

  1. Guarentees

Where we are not the manufacturer of the Goods, the Goods are provided with a manufacturer’s guarantee.  For further details and terms, please refer to the manufacturer’s guarantee documentation supplied with the Goods.

12.5       The manufacturer’s guarantee exists that the Goods match their description, that they are of satisfactory quality and that they are fit for purpose.  More information on your rights as a consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.]

 

  1. Our Liability to Consumers

We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

We only supply Goods for domestic and private use by consumers.  We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.  For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

 

  1. Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods.

If the event outside of Our control continues for more than 28 calendar days; We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 28 calendar days of the date on which the Contract is cancelled.

If an event outside of Our control occurs and continues for more than 28 calendar days and you wish to cancel the Contract as a result, you may do so.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event 28 calendar days of the date on which the Contract is cancelled.

 

  1. Communication and Contact Details

If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 01283 337447, by email at sales@donnakristianinteriors.co.uk, or by post at 14, Beech Drive, Stretton, Burton Upon Trent, Staffordshire.  DE13 0DY.

For matters relating the Goods or your Order, please contact Us by telephone at 01283 337447, by email at sales@donnakristianinteriors.co.uk, or by post at 14, Beech Drive, Stretton, Burton Upon Trent, Staffordshire.  DE13 0DY.

For matters relating to cancellations, please contact Us by telephone at 01283 337447, by email at sales@donnakristianinteriors.co.uk, by post at 14, Beech Drive, Stretton, Burton Upon Trent, Staffordshire.  DE13 0DY.

 

  1. Complaints and Feedback

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

  • In writing, addressed to Donna Kristian Interiors, 14, Beech Drive, Stretton, Burton Upon Trent, Staffordshire. DE13 0DY.
  • By email at sales@donnakristianinteriors.co.uk
  • By telephone on 01283 337447.
  1. How We Use Your Personal Information (Data Protection)

All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

We use your personal information to:

2) Process your Order (including payment) for the Goods (Donna Kristian Interiors do not store card details or bank details of any sort.

We will not pass on your personal information to any third parties [without first obtaining your express permission].

 

  1. Other Important Terms

We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

[You may transfer (assign) the benefit of the guarantee to any person who buys the Goods from you after you have completed purchasing the Goods from Us.]

You may not transfer (assign) your [other] obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. 

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms and Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 28 calendar days of your cancellation.

 

  1. Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.